FiveStar Customer Service Strategies LLC is an educational, interactive and motivational customer service company established by Rita Suiter in 1999. FiveStar brings training directly to the client saving time and travel expenses and has partnered with clients in 17 states. All presentations and strategies are customized to meet the needs and expectations of clients.

Rita is a graduate of the Institute of Organization Management, an alumnus of the Disney Institute, a Certified Tourism Industry Specialist, a Certified Customer Service Specialist. a graduate of a Supervisory Management Program and serves as an annual instructor for the Southeast Tourism Society’s Annual Marketing College, the premier educational program for the tourism industry.

FiveStar’s diverse client base includes financial and educational institutions the healthcare industry, local, state and federal government agencies, retail and wholesale companies, destination marketing organizations, the tourism and hospitality industry, churches, utility companies and chambers/leadership entities.

FiveStar can also assist clients with…

• Motivational Speaking
• Tourism Development
• Coaching
• Facilitation
• Lunch n’ Learn Presentations
• Image-building
• Mystery Shopping
• Shadowing/Observations
• Special Projects
• Assessments to identify strengths and OFI, Opportunities for Improvement

FiveStar’s engaging programs and distinctive strategies are tailored to address organization’s key service issues, performance challenges, image improvements and enhance the overall customer experience. Rita’s philosophy is simple: Service skills are essential…personally and professionally!

Rita’s style of training is educational, motivational and stimulating. Her presentations and innovative strategies provide employees a renewed sense of direction, positive energy and validation.

When asked by potential clients, “What if I train my people and they leave?” Rita’s reply is, “wonder if you don’t train them and they stay?” Rita’s unique training style has been referred to as an ‘Edu-tainer’ (educational and entertaining.)

How Would You Rate Your Organization’s….?

• Service Culture
• Effective Communication
• Work Environment
• Customer & Coworker Expectations
• Service Standards
• Accountability, Empowerment and Ownership

If you are unsure or would like to elevate your service delivery by investing in your most priceless asset – your people – contact FiveStar Customer Service Strategies today.